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JThe Jamestown Board of Public Utilities (BPU) offers a new service, through its improved website at www.jamestownbpu.com, that gives customers the opportunity to sign up for certain notifications sent to them by email or text message.
The “Notify Me” service is free to the public. Customers may sign up for notifications by clicking on the “Notify Me” oval at the top right side of the homepage.
“Notify Me” allows residents to register for “Alert Center” posts. This category provides timely information about power outages, discolored water, garbage and recycling.
Signing up for the “News Flash” feature, informs customers when new BPU notices and feature articles appear in the “Spotlights” located on the middle of the homepage.
The public also may sign up to receive “Legal Notices and Bid Postings” notifications when they appear on the website. The” Agenda Center” provides the public with agendas and materials for the Board of Directors meetings.
The “Calendar” feature informs subscribers as to the “Recyclable of the Week,” as well as scheduled meetings of the board or other public events.
The BPU’s new website at www.jamestownbpu.com appeared at the beginning of the year, with new features for customers such as a search engine, a banner with alerts concerning reports of outages and discolored water as well as multiple-language translation. The site is mobile-friendly and is compliant with the American Disabilities Act and meets all Web Content Accessibility Guidelines.
The updated website includes easy-to-read tiles on the homepage where customers can link to pay a bill, report an outage, look at rates and find information on BPU energy efficiency programs.
The redesign represents “phase one” of the reorganization of website capabilities. BPU personnel currently are planning a “phase two” of the project which is expected to allow residents to initiate service requests, sign up for service and complete and submit other forms for services without having to visit the Customer Service Office. Phase two is expected to be launched in Fall, 2019.